Terms of Service

1. Who we are

Sublime IT ApS is registered in Denmark, CVR 40355847, VAT DK40355847. Our address is Svanemøllevej 41, 2900 Hellerup, Denmark. For support or questions about these terms, contact hello@thorcommerce.io.

2. Your customer agreement

Thor Commerce services are provided under a separate agreement with the customer organisation. That agreement governs the services purchased, payment, renewal, cancellation, refunds, service commitments, support and liability. These public terms do not create a subscription, introduce additional fees or replace a customer agreement.

If these terms conflict with your customer agreement, the customer agreement takes precedence. The applicable data processing agreement governs our processing of personal data on the customer’s behalf. Installing a plugin does not amend either agreement or give a user authority to change it.

3. Accounts and authorised access

Use customer accounts and projects only with the customer organisation’s authority and within the permissions assigned to you. Keep credentials secure, do not share another person’s login and tell us promptly if you suspect unauthorised access. The customer is responsible for deciding who may access its data and which integrations its users may connect.

A connection to Thor Commerce does not grant access to every organisation or project. Access depends on the authenticated account, the connected organisation and the permissions available for the requested operation.

4. APIs, plugins and AI-assisted actions

The Thor Commerce plugin for OpenAI, used through ChatGPT or Codex, can retrieve data and execute supported changes through the Admin API. Depending on your permissions and request, this can include creating, updating or deleting records. Review the selected project, proposed changes and any confirmation presented by your AI client before authorising an action.

The client sends tool requests to Thor Commerce and receives the results. Data returned to a third-party AI service is handled under that provider’s terms and privacy practices as well as your organisation’s arrangements with it. Connect only a client that your organisation authorises to receive the requested data.

AI-generated instructions and explanations can be inaccurate. Check important results and the resulting state in Thor Commerce before relying on them. Disconnecting a plugin does not reverse completed changes or delete copies of data already returned to the client.

5. Acceptable use

• Use the website and services lawfully and respect privacy, intellectual property and other people’s rights.
• Do not bypass authentication, project permissions or other access controls, or attempt to access data without authority.
• Do not introduce malicious code, disrupt the services or use them to send unlawful or unsolicited material.
• Share only data you are authorised to process through the selected service. Use the sign-in flow for authentication; do not paste passwords or API keys into an AI conversation.

6. Customer data and intellectual property

Customer data remains the property of the customer or its respective rights holders. Connecting an integration does not transfer ownership of that data to us. Our rights to process customer data are governed by the customer agreement and applicable data processing agreement.

The Thor Commerce website, branding and software belong to Sublime IT ApS or their respective licensors. Except as permitted by law, a licence or your customer agreement, these terms do not grant a right to reproduce, distribute or modify them. You may view and share links to public website content.

7. Availability and third-party services

Website descriptions provide general information and are not a binding offer or service-level guarantee. The public website is provided on an “as available” basis; we do not guarantee that its content is complete, current or free of errors. Service commitments for customers remain those in their customer agreements.

Third-party websites and clients are operated by their own providers. Their availability, functionality and terms may change. A link to a third-party website does not make its content or practices part of our service commitments.

8. Liability

Liability relating to the services, APIs and plugins is governed by the applicable customer agreement and law. These public terms do not introduce a new liability cap or reduce agreed service commitments.

For use of the public informational website, and to the extent permitted by law, we are not liable for indirect or consequential loss arising from reliance on its content or its unavailability. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory rights.

9. Privacy and ending a connection

Our Privacy Policy explains data collection, sharing, retention and your rights. It is a notice about processing, not a request for consent to all processing described in it.

You may stop using the website or disconnect an integration in the relevant client. To request account closure, access removal or customer-data deletion, contact your organisation’s administrator or us. Disconnecting a client does not terminate the customer agreement; cancellation and any return or deletion of customer data follow that agreement and the applicable data processing agreement.

10. Changes and governing law

We may revise these public terms by publishing an updated version and revision date here. Amendments to customer agreements follow their agreed amendment and notice provisions; an update to this page does not override them.

These terms are governed by Danish law, with disputes subject to the Danish courts, unless the applicable customer agreement provides otherwise. Mandatory legal protections, including any applicable consumer rights, remain unaffected.